Contact Us

We welcome your questions and feedback

Dura True¬ģ is all about being the very best cigarette alternative available. If you think there’s a way we can make it better, or there’s something about DuraTrue you don’t quite understand, please feel free to contact us. We’ll get back to you quickly to make sure your DuraTrue experience is as good as it can possibly be.

You can contact us by phone at 1-800-668-0472, or send us an email directly at: customer_service@duratrue.com.  Alternatively, you can fill out the form below, and we will get back to you as quickly as we can (typically 1 business day or less)